By changing the name of the Normal.dot file, you can bring Word back to its out-of-the-box condition. This will probably do the trick: With Word closed, click Start (or Start, Run in XP), and then type %appdata%\microsoft\templates, and press ENTER.īy changing the name of the Normal.dot file, you can bring Word back to its out-of-the-box condition. The first thing that you'll need to do is to open the Template folder. Replacing it with a backup or letting Word recreate it from scratch will probably get things working again. You can't do anything with it.Ĭhances are that your Normal template has been corrupted. You load your word processor, and it either freezes up or closes down.
